Runbooks
Documented operational runbooks cover restore, disaster recovery, incidents and data-breach response. Each states its RPO/RTO targets.
| Runbook | When to use |
|---|---|
| Restore Firestore (PITR) | Data deleted/corrupted within the last 7 days |
| Restore Firestore (export/backup) | Older data, or PITR unavailable |
| Restore a Cloud Storage object | A PDF/attachment deleted or overwritten |
| DR regional failover | asia-south1 regional outage |
| Tenant export & offboarding | Customer leaves or requests full export |
| Incident response | Any production incident |
| Breach notification | Suspected personal-data breach |
| Quarterly restore drill | Every quarter (evidence template) |
Recovery targets
| Tier | RPO | RTO |
|---|---|---|
| Pooled (all public plans) | 24 h | 24 h |
| Hospital / Bridge | ≤ 1 h | ≤ 8 h |