Status page

A public status page (planned at status.<domain>) shows the current state of: web app, API, WhatsApp messaging, PDF generation and payments.

Communication rules

• Investigating posted within 15 minutes of a confirmed customer-impacting incident (SEV1/SEV2).
• Updates at least every 30 minutes until resolved.
• Resolved post with a short summary; a post-incident review for SEV1 within 5 business days.
• Never include patient data or tenant names in status posts.

Until the hosted status page is live, incidents are communicated by WhatsApp broadcast/email to clinic owners following incident response.