FAQ
Use these guides when something does not work during daily clinic operations. Each topic keeps the answer practical and points you to the exact screen or message to check.
Topics
| Topic | Use this when |
|---|---|
WhatsApp delivery, opt-in, templates, service-window or +91 number problems. | |
| Payments | Workspace subscription, Cashfree, UPI fallback, patient bill payments, refunds or reconciliation issues. |
| Printing & PDF | Browser print, A4/A5 layout, PDF status, QR verification or share-link OTP issues. |
| Offline sync | The offline pill shows pending changes, conflicts, locked changes or encrypted drafts. |
| Login & OTP | Staff login, forgot password, set-password links, patient portal OTP and shared-phone profile selection. |
| Restricted records | VIP, psychiatry, HIV or employee-health records appear hidden or access needs approval. |
Top 10 questions
- Why does WhatsApp say the 24-hour service window is inactive?
- What does ?Patient opted out? mean?
- Why is the workspace locked with
423? - How do I record a partial patient bill payment?
- What does
PDF_NOT_READYmean? - Why does a shared document ask for OTP?
- What does the offline indicator mean?
- What should I do when offline changes conflict?
- Why does staff login say
Invalid credentials? - Why does a patient show as ?not found??
Which guide should I open first?
Open the page that matches the screen or message you see. If you are unsure, start with login, payments or printing because they cover the most common blockers.